User Guide

You can become a member by agreeing to the Terms of Service and Privacy Policy and filling out the required registration form through the [Sign Up] menu. You can use the services for free immediately upon registration.
You do not need to manually enter various information when placing an order. You can always participate in group purchases and auctions. You can also participate in events and various discount promotions exclusively for members.

The product ordering process consists of the following steps:

- Step 1: Product Search
- Step 2: Add to Cart
- Step 3: Log in with Member ID or Order as a Guest
- Step 4: Fill out Order
Form - Step 5: Select Payment Method and Make Payment
- Step 6: Order Success Screen (Order Number)

If you are ordering as a guest, please be sure to note down the order number and approval number (for card payments) at Step 6. However, if you are a member, this information is automatically saved, so you do not need to manage it separately.

For high-value transactions, the credit card company may contact you for verification purposes to ensure security. If, during the verification process, the order is determined to be illegitimate—such as the use of a stolen card or an order placed under another person's name—the order may be suspended or canceled at our discretion.

For direct bank transfers, you can deposit the purchase amount via PC banking, internet banking, telebanking, or directly at a nearby bank. The depositor's name entered during the order must match the actual depositor's name, and payment must be made within 7 days; orders that are not paid will be automatically canceled.

Shipping Method: Courier
Shipping Area: Nationwide
Shipping Cost: Conditionally Free: An additional shipping fee of 2,500 won is charged for orders under 9,900 won.
Delivery time: 2 ~ 3 days
Shipping Information :
- Shipping fees are charged based on the final payment amount to which coupon discounts, point discounts, etc. have been applied.
- Shipping fees are charged per order number for a single payment.
- An additional shipping fee of 3,000 KRW applies to island and mountainous areas.
Delivery Period: Delivery within 2-3 business days after payment confirmation (excluding Saturdays, Sundays, and public holidays); delivery to island and mountainous areas takes within 7 days. (Delivery may be delayed due to a surge in orders or circumstances with the courier company.)

Return/Exchange Shipping Fee: Exchange Shipping Fee 6,000 KRW / Return Shipping Fee 6,000 KRW
- Return shipping is free of charge if the return is made due to product defects or incorrect delivery.
- Return shipping is charged for returns made due to a simple change of mind or reasons attributable to the customer.
- If the product is deemed unusable during the inspection process after a return request and must be returned to the customer, an additional re-shipping fee of 3,000 KRW will be charged.

How to Request Return/Exchange
- Please apply for cancellation/return/exchange on [My Page] or call the Tito Customer Center at [031-5177-8882].
- After receiving your return request, a courier from the designated courier company will visit your location to collect the product within 2-3 business days.
- Exchange and Return Address: Attn: Tito, Samyoung Logistics Co., Ltd., 28 Jeongseojin 4-ro, Seo-gu, Incheon

Reasons for Return/Exchange
- Simple change of mind by the buyer (excluding opened products such as boxes and stickers) within 7 days of receiving the product
- If the product differs from the order details after receipt, or if the product was lost or damaged at the time of delivery to the customer
- If it falls within the scope of consumer withdrawal rights stipulated in the Act on the Consumer Protection in Electronic Commerce, etc.
- If the product differs from the labeling/advertisement or the contract was not fulfilled as agreed after receipt, exchange/return is possible within 3 months from the date of supply, or within 30 days from the date the fact was known or could have been known

Reasons for Non-Return/Exchange
- If the product is lost or damaged due to reasons attributable to the customer
- If the value of the product has decreased due to customer use or partial consumption
- If the outer packaging of the product is damaged or lost
- If some components of the purchased product are damaged or missing
- If complimentary gifts are damaged or missing
- If 7 days have passed since the product delivery date

Upon confirming the return, we will refund the payment amount within 3 business days.
If the payment was made by credit card, we will cancel the credit card authorization to ensure the payment is not charged.
(However, if the payment is charged on the due date, the refund will be processed by the credit card company during the following month's billing
.)

Points earned from orders during the usage period
are converted into usable points only after 20 days have passed since the delivery completion check. During these 20 days, they are classified as unavailable points. Unavailable points are points from orders that have not resulted in actual purchases, held in reserve to account for returns, cancellations, etc.
Usable points (Total Points - Used Points - Unavailable Points) can be used immediately upon product purchase.

Terms of Use
: The minimum purchase amount required to use points is 0 KRW. The maximum purchase amount allowed per transaction is 'no limit'.

Expiration Conditions:
Points earned from product purchases are cancelled along with any order cancellation or refund. Points are automatically forfeited upon membership withdrawal. Points will also expire if no additional points are accumulated for 3 years from the date of the last point accrual.